At Postiche Wigs, each item is carefully crafted and inspected to ensure the highest quality. Please review the policy below prior to completing your purchase.

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Final Sale Items

All wigs, bundles, closures, and hair products are FINAL SALE and are not eligible for returns or refunds.

Customers are responsible for carefully reviewing all product details, selecting the correct options, and providing accurate measurements at the time of purchase. Due to the custom nature of our products, Postiche Wigs is not responsible for improper fit resulting from incorrect measurements.

Please also note that slight variations in color may occur due to:

• Individual monitor and screen settings

• Differences in lighting during photography

• Hair Color formulation variations

I make every effort to accurately represent product colors through detailed descriptions and photos; however, it is the customer’s responsibility to ensure the selected item meets their expectations.

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Order Cancellations

Order cancellations are accepted within 48 hours of the original purchase date.
Requests submitted after this timeframe will not be approved. I also reserve the right to deny services to customers who do not align with our overall mission.

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Accessories & Hair Styling Tools

Hair styling tools and accessories purchased from the Accessories section of the website may be eligible for an exchange or refund only if the item is received in a non-functional condition, such as broken parts or damage caused during shipping.

• The buyer must notify Postiche Wigs of any damages within 24 hours of delivery.

• Items reported after this timeframe are not eligible for exchange or refund.

• The buyer is responsible for returning the damaged item. Once received and inspected, an exchange or refund will be issued to the buyer’s account.

• Please contact me directly to arrange all approved returns.

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Lost, Stolen, or Damaged Packages

Postiche Wigs is not responsible for lost, stolen, or damaged packages and does not issue refunds for these incidents.

• All shipments include tracking information.

• If you anticipate being unavailable at the time of delivery, I strongly recommend requesting a package hold with your local post office or carrier or selecting a secure pickup location.

Once a package has been handed over to a third-party shipping carrier, delivery timelines and handling are beyond our control. Delays may occur due to weather conditions (including but not limited to flooding, extreme heat, or hurricanes), holidays, or carrier-related disruptions.

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